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Discover how to set up a sophisticated support center for your business in a matter of a few hours with Salesforce Service Cloud For Dummies . Service executives, managers, support agents, and... Salesforce Service Cloud for Dummies (Paperback)
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Salesforce Service Cloud for Dummies (Paperback) |
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• SKU: 13818820 • Shipping: $1.65 • ISBN: 9781119010685 • Description: Discover how to set up a sophisticated support center for your business in a matter of a few hours with Salesforce Service Cloud For Dummies . Service executives, managers, support agents, and system administrators will learn through best practices and step-by-step guidelines how to maximize their usage of Service Cloud to give customer service departments a holistic view of the customers they serve. This book covers: Salesforce.com Service Cloud Basics Handling Customer Issues Improving Your Service Organizations Effectiveness Leveraging Your Organizational Knowledge Recognizing When It Takes a Community Measuring Contact Center Performance Designing Your Service Solution with Force.com Improving Contact Center Productivity Improved internal coordination leads to quicker resolution of customers questions, which can then lead to improved customer satisfaction, which is critical in this age where opinions can be amplified throughout the Internet. Take advantage of this opportunity to be heard above your competition with the help of Salesforce Service Cloud For Dummies . |
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